Corante

About this Author
CORANTE John Yunker is founder of Byte Level Research and author of the widely acclaimed book, Beyond Borders: Web Globalization Strategies and editor of Global By Design.

He has covered the emerging field of Web globalization for half a decade and has published a wide range of reports dedicated to best practices in Web localization and internationalization.
About this blog
Going Global focuses on the risks and rewards of expanding into new geographic and cultural markets, from Web globalization to international marketing to global usability.
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Monthly Archives

October 31, 2002

BellSouth Targets Hispanic Consumers Online

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Posted by John Yunker

"With more than 42.5 million people of Hispanic descent in the United States, representing nearly 15 percent of the entire population, it's important for us to provide this valuable audience with the choice of receiving BellSouth's high-quality services either in English or Spanish," said Tim Hill, director of Portal Services for BellSouth. "Our new Spanish portal has customized content specific to this audience with up-to-the-minute news and a simple, easy-to-use interface - all in Spanish."

Here's the press release.

Comments (0) + TrackBacks (0) | Category: Business Globalization

October 30, 2002

Advertising America

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Posted by John Yunker

According to this recent NY Times article, the State Department is launching an ad campaign to promote "American values" to the Muslim world:

Special efforts will be made to give audiences here in Indonesia, elsewhere in Asia and in the Middle East the chance to respond to the videos and the print campaign accompanying them, the official said. A special booklet in local languages with articles about Muslim life in the United States will be distributed with a tear sheet in the back asking readers to send their reactions to either a local post box number in the country or directly to the State Department.

Comments (0) + TrackBacks (0) | Category: Cultural Issues

October 29, 2002

Sizing the Translation Industry

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Posted by John Yunker

According to a new report by Allied Business, the translation industry is showin no signs of slowing down. They predict translation revenues will reach $9.5 billion annually by year-end 2002:

Web Site localization – the business of translating Web Sites into multiple languages -- will grow to a $1.7 billion market by year end 2007. Web Site localization will represent 13% of the overall Language Translation industry by that time.

Comments (0) + TrackBacks (0) | Category: Business Globalization

October 28, 2002

Con Artist.scot

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Posted by John Yunker

Registering top-level domain names can be a little confusing. There are country-code domain names (TLDs), like .de for Germany and .jp for Japan, and then there are the generic TLDs, like .com and .net. But be warned that there are NO TLDs like .scot or .brit.

Someone was making a nice living off of unsuspecting people. You can read about it here.

You should also be careful about multilingual domain names. These too, though they may indeed work, are also not official.

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Going Global Gracefully

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Posted by John Yunker

When companies first go global, they tend to select the richest foreign markets. After all, if you want to make money abroad, you follow the money abroad. Yet this strategy overlooks the bulk of the world's population. And it also pits all these multinationals against one another (why not try markets where you have less competition)?

There are a few good souls out there struggling to show companies how to make money in poorer countries AND serve the greater good, as shown in this recent Fortune article.

It's an uphill fight to convince companies to invest in emerging markets. Most American companies have yet to even consider the Arab Middle East as a potential market. Yet there are 200 million people here. So I ask: when will American companies (besides the oil companies) care about this market? Those companies that invest today will gain a competitive advantage tomorrow. It does take long-term thinking and it does take a large measure of risk, but globalization is inevitable; succeeding globally is not.

Anyway, here are some interesting stats from the article:

"The World Bank figures that people in low-income nations account for less than 4% of global private consumption; triple that figure, and it still doesn't offer much bounce to corporate earnings. Coke has been operating in Africa for almost 60 years, and the entire continent still brings in only 3% to 4% of its profits. Look at China. In the last 20-plus years, companies have piled into that country in the belief that its one billion people--consumer heaven!--would sustain growth for generations. Instead, it's been a money pit--and China is in much better shape than many other countries whose citizens cluster at the bottom of the pyramid. What about India? The arithmetic is sobering: India's economy needs to about double in size to add $500 billion to GNP; by contrast, America can add the same amount in just two years of slightly below-average growth."

Comments (0) + TrackBacks (0) | Category: Business Globalization

Language and Health Care

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Posted by John Yunker

"Language is among the top three barriers to adequate health care, said Fred Hobby, director of the project and chief diversity officer at GHS. So with a $1 million grant from the Robert Wood Johnson Foundation, four area hospitals hope to provide all Spanish-speaking patients in the Upstate with adequate translation services."

Read the article here.

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October 26, 2002

Wish I Had Gone

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Posted by John Yunker

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October 24, 2002

Will Wal-Mart Ever Stop Growing?

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Posted by John Yunker

Wal-Mart did $191 billion in revenues last year. By 2011, analysts expect it to hit $450 billion. It has more than 4,600 stores open around the world right now; it is already the largest employer in many states - with more than a million employees globally.

Why are all these numbers important? Because Wal-Mart is more than corporation. In terms of population, revenues, and real estate - it's a virtual country, and a wealthy country at that. And this country, by itself, is taking on the world. Years ago it was popular to accuse McDonald's of doing the same thing, yet Wal-Mart has much more ambitous goals; it seeks to succeed at EVERYTHING - from clothing to car parts to groceries to DVD rentals.

Wal-Mart has conquered the U.S., but in order for it to hit its ever-ominous sales targets, it has to conquer the world. And each country is a whole new world of its own; I'm not so confident that Wal-Mart will succeed as quickly abroad as it has domestically. It has struggled in Germany as of late and it has yet to launch a Web site to support its Chinese operations. Yet Wal-Mart has the inertia of Microsoft; the only company that will likely stop Wal-Mart is Wal-Mart.

Comments (0) + TrackBacks (0) | Category: Business Globalization

Spanish America

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Posted by John Yunker

More than 10% of American residents now speak only Spanish at home, up from 7.5% in 1990, according Bill Frey, a senior fellow in demography at the Milken Institute.

He writes: "Toy manufacturs, for example, upped their production of bilingual talking dolls (a switch converts them from English to Spanish). Univision is now available on local cable systems in small Old South communities, which long managed nicely on the usual mix of neutal American newscaster-speak and the local drawl. Disneyland now has a regular "Mickey Mambo Night," replete with bilingual staff, to appeal to the Latino population surge in the once very white, very conservative Orange County, California."

Comments (0) + TrackBacks (0) | Category: Cultural Issues

October 22, 2002

The Great Global Safety Net

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Posted by John Yunker

UPS is like a lot of American multinationals - its international business is not the core source of revenues, but is an increasingly vital source of revenues. This week, UPS released its quarterly figures: we find that while its U.S. business grew at a paltry 1.4% over last year, the international business grew 17%, thanks in part to a new hub in Asia.

Granted, the international revenues do not make up the majority of global revenues, but they do keep growing. And if I were a manager at UPS and I wanted to have a bright future, I'd make sure I was in that international division. If you're interested in the nitty gritty...

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October 19, 2002

Languages Living Together

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Posted by John Yunker

After reading about languages doing battle in Romania, it's nice to see that languages can coexist in Lebanon:

Lebanon, a former French mandate country, is a good illustration of how the French and English languages don't have to be in competition. In this tiny country of no more than 3.5 million people, French is still taught as a second language in two-thirds of its schools. But English is also on the rise.

Here's the story.

Comments (0) | Category: Cultural Issues

No more "hot dogs" in Romania?

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Posted by John Yunker

It's not official yet, but there's an interesting law in the works in Romania:

It still awaits legal fine-tuning and presidential approval, but as it stands now, it dictates that any foreign texts or words spoken at public events political campaigns, pop festivals, TV broadcasts and the like must be accompanied by a Romanian translation. Trademarks are exempt.

Gripes journalist Cornel Nistorescu: "Trying to police the Romanian language is like trying to control the flight of birds."

Here's the story.

Comments (0) | Category: Cultural Issues

October 17, 2002

Is it Feta or is it Fake?

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Posted by John Yunker

I knew there were strict rules about what constituted actual "champagne" but wasn't aware there were also rules for feta. This from the EU:

The label "feta" can only be used for the distinctive cheese from certain Greek regions under new rules announced by the European Commission on Monday.

For details, visit the EU site.

Comments (0) + TrackBacks (0) | Category: Business Globalization

October 16, 2002

Japanese Culture 101

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Posted by John Yunker

The students become the teachers with this wonderful site.

Comments (0) + TrackBacks (0) | Category: Cultural Issues

October 14, 2002

Democracy, Translated

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Posted by John Yunker

According to this NY Times story, Vietnam is requiring that anyone who wants to launch a Web site get government permission first. Here's the story. What jumped out at me was this mention of what happened to someone for posting an article on democracy:

In March, police arrested physician Pham Hong Son for translating and posting an article on democracy from a U.S. State Department Web site and posting it on the Internet.

Question: why doesn't the U.S. government do a little translating to begin with? If we had translated that article into Vietnamese, perhaps - just perhaps - this guy wouldn't be in jail. Now I'm not saying it's our government's fault that he is in jail; I am saying that we need to do a better job of translating democracy into languages the world can understand.

Comments (0) + TrackBacks (0) | Category: Cultural Issues

Hello Bonjour Ciao Hola

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Posted by John Yunker

If you've used the free machine translation site Babelfish, you know that it can be a little time consuming to translate one phrase into multiple languages. Carl Tashian has created a handy workaround that takes care of the heavy lifting. Here's the link.

Comments (0) + TrackBacks (0) | Category: Web Globalization

October 11, 2002

A Brand By Any Other Name

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Posted by John Yunker

A great interview with Andy Chuang of Goodcharacters.com in Fresno, California. His company specializes in Chinese naming and linguistic evaluation. The interview was conducted by Steve Rivkin; here's an excerpt:

For example, Toshiba once had a commercial song in China that sang, “Toshiba, Toshiba…” However, it turned out that “to-shi-ba” sounded like “let's steal it” (tou-chu-ba) in Mandarin Chinese. People really made fun of it.

Fortunately, Toshiba is a Japanese name and its corresponding characters, Dong-Ji, means “the East” and “nobility.” Now Toshiba uses Dong-Ji more and is careful when using the pronunciation of “Toshiba.”

Some brand names travel more easily than others. Here are a few common war stories of brands that didn't fare so well abroad:

A food company named its giant burrito a BURRADA. Big mistake. The colloquial meaning of that word is "big mistake."

Ford had a similar problem in Brazil when the PINTO flopped. The company found out that Pinto was Brazilian slang for "tiny male genitals." Ford pried all the nameplates off and substituted the name Corcel, which means "horse."

A leading brand of car de-icer in Finland will never make it in America. The brand name: SUPER PISS.

Comments (0) + TrackBacks (0) | Category: Business Globalization

October 9, 2002

Language is Power; Power is Language

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Posted by John Yunker

According to a Sept. 28th article in the Economist, tensions between French and Dutch speakers in Belgium has been flaring up. Apparently, in the region around Brussels, French-speaking Walloons and Dutch-speaking Flemings live side by side. Dutch has long been the official language of the region despite the fact that most residents now speak French. So if you go to a town meeting, you have to speak Dutch and the officials have to speak Dutch, even if you can't speak Dutch. Needless to say, translators are doing a nice business and the Walloons aren't too happy about matters.

This struggle is not unique to Belgium. There are parts of the U.S. where Spanish speakers are the majority and yet the laws mandate the use of English. Language is power and if you don't speak a certain language, you end up feeling powerless. But I don't think the either/or solution works for either side.

Comments (0) + TrackBacks (0) | Category: Cultural Issues

October 4, 2002

Globalization of Beauty

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Posted by John Yunker

In this NY Times article, thin is becoming beautiful in a country where just the opposite had been the case. Another reason to hate globalization, unless of course, you're thin.

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Of Flags and Gateways

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Posted by John Yunker

When designing a global gateway - you generally want to avoid flags. After all, what flag would you use to represent Spanish? And what language would the flag for Switzerland indicate - a country with four official languages?

Well, for every rule there is an exception to it. The Smart Car site (www.smart.com) uses flags, but also includes language-specific sub-links, such as "d" for German and "e" for English.

smart_gateway.gif

While I prefer the way Ikea handles countries and languages better, I do like to look at this gateway. For as much as I criticize the use of flags, I do enjoy looking at them.

Comments (0) + TrackBacks (0) | Category: Web Globalization

October 1, 2002

Web Globalization Training

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Posted by John Yunker

Eileen Sheridan, who was the technical editor for my book, has a great deal of experience in Web globalization. She teaches a course on the subject and they're now taking registrations for a new round of classes. Now I realize that it's easy for me to promote a course that also just happens to include the book I just wrote, but I honestly do highly recommend it. You can register here: webofculture.com.

Comments (0) + TrackBacks (0) | Category: Web Globalization