Corante

About this Author
CORANTE John Yunker is founder of Byte Level Research and author of the widely acclaimed book, Beyond Borders: Web Globalization Strategies and editor of Global By Design.

He has covered the emerging field of Web globalization for half a decade and has published a wide range of reports dedicated to best practices in Web localization and internationalization.
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Going Global focuses on the risks and rewards of expanding into new geographic and cultural markets, from Web globalization to international marketing to global usability.
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July 5, 2004

eBay: Think Globally; Test Locally

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Posted by John Yunker

ebay_austrialia.gif

ZDNet News UK reports that eBay Australia will no longer allow sellers to set a reserve price. According to the article, "eBay maintains that reserves actually put off buyers, citing an August 2003 study which found auctions without a reserve had a 34 per cent higher sell-through rate."

Could Australia foreshadow the end of reserves in other eBay markets, specifically the US? I suspect so. But I find this development particularly interesting because it highlights the value of local testing, as well as the brutal transparency of the Internet.

eBay could have removed reserves globally in one fell swoop; instead, it begins with a much smaller market, one rather similar to the US, and it will soon discover if consumers embrace it or not. The more localized Web sites a company supports, the more opportunities that company has to test products, pricing and promotions locally. Global product launches or modifications aren't always the best idea.

Finally, the transparency of the Internet provides a warning for all eBay sellers in other markets to lock in your reserves now before it's too late.

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